Passengers stranded as airline collapses

Primera Air plane

A budget airline that began offering long-haul flights from UK airports earlier this year, including Stansted to the US, has collapsed.

Primera Air said it was ceasing all operations at midnight on Monday after 14 years of operations.

Flights to Washington and New York due to leave Stansted on Monday night were grounded and passengers have been told not to go to the airport on Tuesday.

One flight from Birmingham to Malaga arrived on Monday evening.

The airline, which had 15 planes, began offering low-cost flights from Stansted and Birmingham to North America – including Washington, Newark, and Toronto – earlier this year.

Flights from Manchester to Malaga were due to start later this month.

Most of the airline’s business involved taking Scandinavian holidaymakers to destinations such as Spain, Greece, Italy, Egypt and Turkey.

Canadian Angela Dorau was in a queue to board a plane from Paris to Toronto with her husband when there was an announcement saying the flight had been cancelled.

She said: “Everybody was stranded. Currently my husband and I are in a dumpy motel by the airport trying to frantically scrounge together the funds to pay for another way home.”

They are yet to find an alternative flight home – and she says what was supposed to be a budget trip looks like costing them an extra €2,000.

Angela Dorau
Image caption Canadian Angela Dorau and her husband are stranded in Paris

The Danish-registered airline – which started in 2003 as a charter provider – is not part of the Civil Aviation Authority’s ATOL Protection scheme, which covers only passengers booked on package holidays.

The regulator has advised passengers who have travelled on an outward Primera flight they will need to make their own arrangements to return to the UK.

People who had booked directly with the airline on future flights will not be covered either, the CAA advises.

Passengers who paid by credit card may be protected by Section 75 of the Consumer Credit Act 1974 and are advised to check with card issuers. Similar cover may apply if a Visa debit card was used.

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